Trove's online bookstore ensures the highest level of standards in terms of secure transactions and customer information privacy. Our privacy policy is subject to change at any time without notice and we encourage you to review this policy periodically. By visiting our website, you agree to be bound by the terms and conditions of this privacy policy and consent to our use and disclosure of your personal information in accordance with this privacy policy. This privacy policy is incorporated into and subject to the terms of use. The online store offers its services only to customers over the age of 18 years. It does not knowingly collect any data from minors.
User Information: To avail services on our website, users will be required to provide information for a registration process. This information could include (i) your name, (ii) your e-mail address, (iii) age, (iv) sex, (v) location, (vi) Pin code, (vii) user name and (viii) password. All such information is service dependent and Indus Publishing may use the above information to maintain, protect and improve our services and for developing new services. Such information will not be considered as sensitive if it is freely available and accessible in the public domain or is furnished under the Right to Information Act, 2005 or any other law in force at the time of such information being provided. There could be other information relating to you and this is not used for any purpose other than to provide the service contracted for. As part of this policy, we do not capture/store any sensitive information relating to credit/debit cards /Internet banking details or any other information used to make a payment.
Cookies: To improve the responsiveness of the sites for our users, we may use ‘cookies’, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (User ID) to understand the user's individual interests using the Identified Computer. Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. A cookie cannot read data off your hard drive. Our advertisers may also assign their own cookies to your browser (if you click on their ads), a process we do not control. Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our site. (Your IP address is a number that lets computers attached to the Internet know where to send you data – such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and let advertisers know the geographic locations from where our visitors come.
Link to Third Party Websites: Trovebooks could include links to other websites. Such sites have their own privacy policies which are beyond our control. Once you leave our servers, use of any information you provide is governed by the privacy policy of the concerned site you are visiting which could be different from ours. If unable to find a link to the privacy policy of the website you are visiting, it is recommended that you contact that site directly for such information.
Information Sharing: Trovebooks shares sensitive personal information to a third party without obtaining the prior consent of the user in the following limited circumstances: When it is requested or required by law or by any court or governmental agency or authority to disclose for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offences. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these terms, for complying with the applicable laws and regulations.
Accessing and Updating Personal Information: When you use www.trovebooks.in, we do our best to provide you, as and when requested by you, with access to your personal information and shall further ensure that any personal information or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such personal information or sensitive personal data or information to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies could take a period of time before they are deleted from our active servers and may remain in our backup systems.
Information Security: At trovebooks.in, appropriate security measures are taken to protect against unauthorized access, unauthorized alteration, disclosure or destruction of data. Our data storage, processing and security measures are constantly reviewed. These include internal reviews of our data collection, storage and processing practices and security measures, guarding against any unauthorized access to systems where personal data is stored. All information gathered by us is securely stored. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.
Grievance Redressal: Any complaints or concerns with regard to content or comment or breach of the terms of this privacy policy should be brought to our attention in writing through email signed with an electronic signature to shop@trovebooks.in. The following information needs to be provided in the complaint for us to immediately work on the same: a physical or electronic signature of the person authorized to act on behalf of the copyright owner for the purposes of the complaint; identification of the work the copyright of which is claimed to have been infringed upon; the contact details of the complainant including the address, telephone number and email address; a statement that the complaining party has good faith and belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law; and a statement, under the penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.